You’ve Got Questions — We’ve Got Answers
您有问题 - 我们有答案
A List of Common Queries at Your Disposal
可供您使用的常见查询列表
What is an aged care home? What care and services do they provide?
什么是养老院？ 他们提供什么护理和服务？
An aged care home is a place where older people can live when they need ongoing help or health care and can no longer live at home.
An aged care home provides:
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accommodation – a room with furnishings and bedding
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care services – such as personal care, nursing, and therapy services
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hotel-type services – such as meals, laundry, cleaning, and social activiti
All aged care organisations deliver their services differently and charge different amounts. So, it’s important to look around and compare providers before deciding who to get your services from
老年护理院是老年人需要持续帮助或医疗保健并且无法再住在家里时可以居住的地方。
养老院提供： 住宿 – 配有家具和床上用品的房间 护理服务 – 例如个人护理、护理和治疗服务 酒店类型的服务 –
例如膳食、洗衣、清洁和社交活动
所有老年护理组织提供的服务都不同，收费也不同。 因此，在决定从谁那里获得服务之前，环顾四周并比较提供商非常重要
The questions you should ask a potential home care package provider
您应该向潜在的家庭护理套餐提供商询问的问题
If you want to stay in your own home as you age, you’re not alone. Most Australians prefer to ‘age in place’.
To help you achieve this long term, you may need to get some extra help. Once you’ve applied for a Home Care package through My Aged Care, you need to start thinking about whom you want to provide that help. Our current home care system is a consumer-directed care model, which means you can decide who provides your services and how you receive them.
Here we look at what you should consider when researching a home care package provider and what questions you should ask them before signing on.
如果您想随着年龄的增长而留在自己的家里，那么您并不孤单。 大多数澳大利亚人更喜欢“就地养老”。 为了帮助您实现这一长期目标，您可能需要获得一些额外的帮助。 通过“我的老年护理”申请家庭护理套餐后，您需要开始考虑您想要为谁提供帮助。 我们当前的家庭护理系统是一种以消费者为导向的护理模式，这意味着您可以决定谁为您提供服务以及如何接受服务。 在这里，我们了解您在研究家庭护理套餐提供商时应考虑的事项，以及在签约之前应向他们询问哪些问题。
The most relevant thing in your life is to choose a professional carer
您一生中最重要的事情是选择专业的护理人员
Being Passionate about their Job
A good carer is passionate about the care they provide and the needs of the people they care for.
Being Positive and Encouraging
A good carer will understand the importance of positivity and how it plays a huge part in someone’s well-being. A good carer will always greet the people they care for with a smile and a positive attitude.
Reliable and Respectful of Choices
Good carers are dedicated to being on time and understand that being late can affect the routine of the people they care for.
Being Observant with Excellent Communication Skills
Good carers have been many occasions whereby carers have noticed signs and symptoms, which has led to health conditions being recognised early for the ones they care for.
Empathy and Patience
A good carer has empathy and the ability to put themselves in the shoes of the people they care for.
对工作充满热情 一个好的护理人员对他们提供的护理和他们所照顾的人的需求充满热情。 积极并鼓励一个好的护理人员会理解积极的重要性以及它如何在某人的幸福中发挥重要作用。 一个好的照顾者总是会以微笑和积极的态度迎接他们所照顾的人。 可靠且尊重选择 优秀的护理人员致力于准时上班，并了解迟到会影响他们所护理人员的日常生活。 具有出色的沟通能力，善于观察 优秀的护理人员在很多情况下都会注意到体征和症状，这使得他们能够及早发现所护理人员的健康状况。 同理心和耐心 一个好的护理人员具有同理心，并且能够设身处地为所照顾的人着想。